Our approach focuses on core business procedures integrating proper leadership, organizational and informational tools. We help management make a quick, accurate assessment of the changes needed to achieve their objectives. Next, we work with the organization to develop a comprehensive action plan for implementing solutions and addressing change management issues. During the implementation, we assist internal change agents with status assessments, and, where needed, plan modifications.
A Typical Engagement:
Management consultations normally are comprised of three phases. These phases can be used in combination or contracted separately to meet specific client needs.
Analysis phase: This involves defining desired objectives and scope, conducting interviews, and performing data analysis. With the cooperation of the client, we can normally complete the analysis phase in one to two weeks. The deliverables are a summary of observations and a list of recommendations.
We can perform these assessments quickly because we rely on the client for accurate information. If our analysis shows the data submitted is inconsistent or incomplete, we will request further information. Phoenix Advantage can collect the data or verify accuracy upon request.
Planning phase: We work jointly with the client to review their ideas and our recommendations, and develop a list of actions. A time-phased action plan is created which covers the method of implementation, change management issues, selection of work tools, training, and communications. Ordinarily the development of the plan can be completed in a couple of meetings.
Implementation Phase: During this phase we typically assume three roles.
- Periodically we meet with the leaders of the project to review progress, answer questions, facilitate adjustments, and coach internal change agents. We ensure that the vision is not fluctuating and decisions being made support the objectives.
- We supply operational and technical expertise as needed. We may work with a team to define a new process, select a software package, set new policies, or identify new values needed in the organization. These areas are usually defined during the Planning Phase.
- We provide skills, team, and management training as needed to support the implementation. The majority of our training consists of previously developed courseware with adjustments for the client’s needs made during training. Training schedules are adapted to satisfy client’s requirements.